Good spaceous rooms
The staff were great! My group and I primarily communicated with one English speaking front desk staffer and she was so helpful and gave excellent recommendations. Also, they have free popsicles!
A bit overpriced for what you get. In my opinion, it cannot be considered as a traditional ryokan, since it is more like a hotel. Room furniture and bathroom would definitely need an update.
Room was spacious, nice tatami area with some amenities. The bathtub at the terrace was also very nice. Staff very friendly. They offer nice yukatas that you can freely use to walk around inside the hotel and restaurant.
We chose this as a last-minute pick. We are pleasantly surprised. The property was in good condition
Spacious room, nice bathhouse, good location , super friendly staff, free coffee
The cleaner steal our personal belonging. That day was my birthday, we have brought some candle for decoration and would like to use on the next day. After the cleaner entered the room, the candle was lost!!!!! They said that would check, but they didn’t. I think I treated tourist very badly, I really hope that it was not racism.
The room is big, food is good, is easy to access
The onsen, free kimono, size of the room, courtesy of the staff.
Simple accommodation that met my needs. Would stay again.
Great getway for a couple
Wi-Fi connectivity and speed was poor. Room could of had brighter lighting.
We had the dinner and breakfast package which was excellent. We stayed 2 nights so first night and morning we had the traditional Japanese multi-course meal and then they created for us a dinner and breakfast that was a special fusion of Western and Japanese meals and all of them were excellent. The room size was good and we enjoyed the private bath on the balcony.
Not worth the money
We didn't like the food and we made the mistake of booking all our nights with the meals included. Breakfast was soo early that we miss it all the mornings. Also the hotel was too big but old. Staff wasn't so nice and we didn't fell cozy.
We didnt like it as a romantic place to stay. The hotel has no style and the meals didnt met our expectations. Onsen was ok.
Large room and bed . Onosen
Great Relaxing Getaway
Limited food offerings
Great service, tranquil location
Very large rooms Great location Great onsen Perfect spot for exploring Hakone region
the restaurant. need to have more variety on western food
location friendly atmosphere
Rooms were very clean....beautiful view the staff was amazing!!